Terms and Conditions

1. Definitions

Please note the basis upon which intensive crash driving courses are offered to you by Driving Courses, (please note change of address) 3/5 Westcliffe Drive Blackpool, FY3 7BJ Your designated driving instructor representing Driving Courses operates his or her own business on a self employed basis (herein referred to as the "instructor"). The hotel / bed and breakfast accommodation you will be lodged in for the duration of your intensive crash driving course are henceforth referred to as "your accommodation".

2. General Terms

Driving Courses are at no time liable for the instructor's actions. The contract for service (tuition) rests solely between yourself and Driving Course's appointed instructor for the entire duration of your course. The Driving Course booking office is a separate trading entity which cannot be held liable for actions / consequences of third parties or circumstances beyond it's control. You may be required to sign terms & conditions of agreement with the instructor when you arrive at your designated venue / accommodation. Please note that all major driving schools in the UK (e.g. BSM and The AA) operate in this way with self-employed instructors. Your accommodation will be allocated according to availability. When making a booking we require a minimum deposit of £92.00, this will guarantee the course date. All deposits and monies paid including any test fees are non refundable, in the event of any alteration to the course booked a £50 fee will be incurred and a minimum of 7 days notice is required, if you fail to attend the agency fee will be incurred. Due to driving test availability and any circumstances beyond our control, we reserve the right to adjust your test date or time, in this situation all contracted course hours would be adhered to, the driving test time (approx 40 minutes) is included in the total in car tuition hours stated. The Pupil must reach a standard considered safe by the instructor before being allowed to take the tuition vehicle on Driving Test. In the event that another Student is not available to make up a team for a shared driving course the student shall receive as an alternative a minimum of 4 hours 1 to 1 instruction without additional cost. Driving Courses cannot be held responsible for the actions of the Driving Standards Agency or any other outside bodies for any driving test cancellations for weather or any other factors. In the exceptional circumstance of driving test unavailability the Agent will arrange for a driving test at a test centre of the Student’s choice or a return visit, and cover the Student’s reasonable travel expenses to a maximum of £25.00. By making a booking you agree that we book your test(s), accommodation and any alteration/agency fees from the credit/debit card details provided (test fees are not included in course prices). All credit/debit card payments are subject to a 1.95% charge. Due to the data protection act 1984, we cannot discuss personal or course details with anyone except the customer. By using this web site you agree to be bound by its terms & conditions. Terms and conditions may change without notice. E & OE. Driving Courses 2010.

3. Bookings, Amendments And Pass Protection Guarantee

When a booking is made by phone we will only read out these terms and conditions if requested by the user. All efforts will be made to book the date specified. However if that date is not possible, then a test will be booked for you on the closest possible date to the date requested. If you don't select a test centre we will book the nearest to your postcode. It is vitally important that the test type category and any special arrangements you are applying for are available from the DVSA as this can change from time to time. Upon completion of your booking you will receive confirmation of your test from the DVSA both theory and practical test bookings are confirmed by email. If you have not supplied an email address or a mobile phone number you must contact our office for confirmation of your booking as postal confirmation are not sent. If you have not received your confirmation within 2 working days you must contact our office for verification. You must also check the contents of the confirmation are exactly what you requested, if not contact our office immediately. The Pass Protection Guarantee only applies to the theory test, for the driving test we only provide a booking, moving and cancellation service. To qualify for the Pass Protection Guarantee you must take the test and fail and have booked the test on our website, score greater than 39/50, If you do fail you must send us the theory test failure certificate. The hazard perception must be passed to qualify for the Guarantee. All test applications have the Guarantee booking fee applied. By making a booking you agree that we debit the £21 Guarantee booking fee first and then book and pay your test fee to the DVSA from the credit/debit card details provided. Once a booking form has been submitted the £21 Guarantee booking fee is non-refundable.

4. Cancellations/Refunds 

The notice required for refunds, cancellations or amendments by us and the DVSA is 3 clear working days.

5. Privacy Policy

Under no circumstances will we hold payment details such as your card number, expiry date and security code. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect We may collect the following information:

  • name and address
  • contact information including email address
  • your driving licence details
  • your payment details

7. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

8. Short Notice Tests

When you place a booking with us for a test to take place within the 3 working days of requesting the booking, your right to cancel the booking will end as soon as we have booked the test on your behalf. Please note that in such circumstances any monies paid are non refundable.


10. Any customers making a complaint about our service must follow our complaints procedure which is as follows. The complainer must send a written letter of complaint by post to us within 30 days of the date the test was booked (any complaint made after the 30 day period will not be considered) stating clearly what the complaint is. All complaints should be sent to our " customer Services. We will attempt to answer all complaints within 30 days.

By using this web site you agree to be bound by its terms & conditions. Terms and conditions may change without notice. E & OE. Driving Courses 2016.

E & OE. Driving Courses 2016.